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Shipping trouble

 Combination of things:


Crate was open when I got it.  The support page for damage procedures isn't working, just comes up blank.  This really needs to be fixed.


The printer looks fine, but I haven't gotten it out of the crate yet, so I don't have the serial number to create a support ticket.  This REALLY needs to be changed, so that issues like this can be fixed easier, and for non-printer related issues where the printer serial number doesn't really matter.


It looks like I'm missing a roll of filament, I'd do a support ticket save for the above, is there someone I can e-mail about it?


I was also never got a full packing list.  It has the three extra rolls I ordered on it, but doesn't have the inventory of the starter pack I ordered, and it would be nice to verify that what I got is what I ordered/was shipped.  Just listing "starter package" doesn't work when you have multiple items in the shipment.

1 Comment

No crate...

Damage done at factory.

3 full months now...still not fixed / printing.

Just the facts.

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