Find out which firmware your machine needs by following these steps:

1) Does your Creatr have a black drag chain that guides the wires from the printing carriage to the back of the machine? 

    Yes: Go to step 2  No: Go to step 3

2) Measure the diameter of the machine's back Z-axis pulley like shown in the photo below 

Z-axis pulley 20 mm 

Creatr with Single extruder - Click HERE

Creatr with Dual extruder - Click HERE

Z-Axis pulley 30 mm 

Single - Click HERE

Dual - Click HERE

For the CreatrXL Dual - Click HERE 

3) Measure the diameter of the machine's Z-axis spindles. 

16 mm

Single - 3a_-_Marlin_gebruikt...

Dual - 3b_-_Marlin_gebruikt...

10 mm

Single - 4a_-_Marlin_gebruikt...

Dual - 4b_-_Marlin_gebruikt...

8 mm

Single - 5a_-_Marlin_gebruikt...

Dual - 5b_-_Marlin_gebruikt...


While checking the Z pulley please also have a look at the electronic board and see what type of board your Creatr printer has; If the printer has the electronic board from below then you need to follow the links below in order to download the proper firmware for that board:

Creatr Single

Creatr Dual

To upload the firmware, see the following solution article: Uploading the Creatr Firmware  

We thank you for checking out our Leapfrog 3D Printer technical support solutions online! If you were unable to fine a solution in our database, please feel free to open a new support ticket by clicking the following link: I want to open a new support ticket.