This solution will describe how to retrieve the logfiles from the Bolt and Bolt Pro. Please read trough all the steppes before you start.


Go to:

Settings

printer

Change the title of the machine to: "debug" (without the ")

a new button called debug will appear. turn it on.

save

reboot the machine

once the machine is booted again click on begin homing


Now the machine is setup to log more data for trouble shooting purposes. 

Please try to trigger the error. Once the error has occured proceed with the next steps.


Go to:

settings

printer

log communication to serial.log

check

save

reboot the machine

insert flashdrive (usb-memory-stick)

cancel

settings

maintanance

log files

In the upper right hand corner click on the list symbol and select "save all"

Wait for 1 minute before you unmout/take out the flashdrive. This is to ensure that the files are written and saved on the flashdrive. Removing the flashdrive may result in corrupted logfiles.


send files to support in .zip format