If you are having trouble installing Creatr 1.0 (Materialise) software -Windows version- and receive the following error, this article is for you:

First, please temporarily disable any anti-virus or firewall program that your PC might be running. We've seen issues occurring where the port is being blocked by one of these services when first contacting the license server. We assure you, that nothing unsafe is being done. 

To gain to the Task Manager in Windows, press CTRL+ALT+Delete (at the same time) and select "Start Task Manager" from the options provided.

We thank you for checking out our Leapfrog 3D Printer technical support solutions online! If you were unable to fine a solution in our database, please feel free to open a new support ticket by clicking the following link: I want to open a new support ticket.